Anglicare News ‘The most magical things’

What gives your life meaning?

This important question helps to shape the tailored support Anglicare provides to Tasmanians.

More than 120 people work in Anglicare’s Home Care Services state wide, delivering support to older people in their own homes. This includes support with personal care, general house-keeping and participation in the community. As part of their ongoing training, Home Care Services staff recently attended a workshop about ageism, presented by a 91 year-old who last year completed a PhD thesis on the subject.

Presenter Dr Joan Webb commended the Home Care Services staff for choosing to work in aged care, saying they each had the opportunity to make an important, positive difference in the lives of others. But she warned that well-meaning, kindly people often inadvertently caused harm.

‘If you only take care of basic, physical needs, then you may think you’ve done a good job but you haven’t seen the whole person,’ said Dr Webb. ‘All people, including the frail aged, need to be treated as individuals and in ways that stimulate the brain by fostering creativity.

‘People need much more than being kept clean and fed and watered,’ she said. ‘This is not enough because inside is a person with powerful thoughts – happy thoughts, sad thoughts, wonderfully creative thoughts – and they are not being given an opportunity to use them.’

Dr Webb related her experience of facilitating creative writing at two aged care facilities. ‘There were excellent activities happening at these places including gardening and chicken raising, but the frail aged could only watch these things through the window,’ she said.

So Dr Webb held regular small group meetings with the frail aged to discuss and write poetry and prose.

‘If given the opportunity they can do the most magical things,’ she said. These groups went on to create books of poetry, and during the training session at Anglicare, Dr Webb shared examples of the participants’ writing skills.

‘We must recognise that while the heart still beats, there is an inner self that can be well hidden,’ said Dr Webb. ‘Even when people can no longer do anything with their bodies, they are a living person with powerful thoughts. They still have a voice and the most extraordinary ideas.’

Dr Webb said the elderly writers had shared happy and poignant memories, but also expressed frustration, anxiety and sadness. For example, one woman told the writing group she felt angry when the staff dressed her in trousers, rather than her preferred dress.

‘When you’re very old and very unwell…any choice you have is tremendously important because there are hardly any left,’ explained Dr Webb. ‘It may seem like a small thing, but it is so important to that person. That was the one choice she had and it was taken away.’

She urged Anglicare workers not to answer on behalf of others, and to be respectful of older people’s choices.

The Anglicare training session highlighted ageism – discrimination against older people. Older adults can be the subject of negative stereotypes. They may also encounter patronising language including ‘elderspeak’:  baby talk directed at older adults. Studies have found that when older people are exposed to patronising language, their performance on tasks decreases and their rates of depression increase. Even people with moderate to severe dementia can tell when people are talking down to them and it decreases their level of cooperation.

‘It is the unconscious ageism that is so wounding,’ said Dr Webb. She urged the Anglicare workers to see beyond frail, aged bodies. ‘My mother always used to say – Joan, I feel exactly the same inside,’ she said. ‘We must not leave people hurting inside because people are only seeing the outside. This requires an enormous amount of sensitivity.’

Dr Webb said all people needed to feel they had meaningful, worthwhile lives.

‘It’s a terrible thing, this assumption about “poor old dears” being unable to contribute,’ she said. ‘It’s not right. People have the most fantastic things inside them that need to come out, to spread to other people. They have so much to tell us.

‘The frail aged are people who are living and breathing and part of the world.’

Author Atul Gawande in his book Being Mortal wrote that modern society often treated aging as a medical concern, and focused on safety and protection. But he said all people had a deep need to identify purposes outside themselves that made life feel meaningful and worthwhile – and that this continued into old age.

Gawande wrote that making lives meaningful ‘requires more imagination and invention than making them merely safe does’. He said older people wanted to retain the freedom to shape their lives in ways consistent with their character and loyalties.

He wrote,

The battle of being mortal is the battle to maintain the integrity of one’s life – to avoid becoming so diminished or dissipated or subjugated that who you are becomes disconnected from who you were or who you want to be. Sickness and old age make the struggle hard enough. The professionals and institutions we turn to should not make it worse. But we have at last entered an era in which an increasing number of them believe their job is not to confine people’s choices, in the name of safety, but to expand them, in the name of living a worthwhile life.

Examples of ‘elderspeak’

Using a sing-song voice

Using the pronouns we, us and our, in place of you. ‘How are we doing today?’

Answering questions for the person: ‘You’d like your lunch now wouldn’t you?’

Using pet names such as ‘sweetheart’ or ‘dearie’

Asking people questions that assume role loss, idleness and powerlessness such as ‘Who did you used to be?’ or ‘What did you used to do?



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 older woman black jacket, fair hair, glasses, reading from children’s book

 Dr Joan Webb